Pre-Loved Luxury

Frequently Asked Questions

To place an order quickly and securely, you need to create an account. This way, you can track your order status, review your previous orders, and subscribe to our newsletter if you wish. To start the account creation process, simply register your email address, contact, and address information.

Ordering from authenticseconds.com is quite simple. Here are the steps to follow:

1. Select the category you are interested in from the options of bags, clothing, shoes, and accessories in the menu. Or you can browse iconic designs or explore new arrivals.
2. For each selected item, click ‘add to cart’. Once you have finished adding items, click ‘go to cart’ and then ‘complete purchase’.
3.If you haven’t already, log into your account. If you don’t have an account, create one to continue.
4. Enter your address, payment information, and choose a delivery method to complete the order. Once your purchase is confirmed, your item will be carefully prepared and shipped to you with a certificate of authenticity. You will be informed at every stage of the process.

Since the purchased product will be prepared for shipment quickly, please contact our customer service as soon as possible to cancel or make changes to your order. Unfortunately, we cannot cancel or add any items once the order has been processed. You can find more information about order cancellation in our return and refund policy section.

We guarantee that the products we carefully select from the world’s best luxury fashion brands are authentic. Thanks to our dual-stage expert technology, we deliver each item with a certificate of authenticity.

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